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Discover how Palladium Hotel Group partnered with SDG Group to build an intelligent, Snowflake-powered chatbot that it is transforming hospitality.
From Data to Dialogue: How AI is Redefining the Guest Experience
Palladium Hotel Group
About the Company:
Palladium Hotel Group is a Spanish multinational hotel operator born in Ibiza with a history that dates back over 50 years. The company currently operates over 40 hotels in Brazil, the Dominican Republic, Italy, Jamaica, Mexico, Spain, the USA and the United Arab Emirates, under ten distinctive brands that include TRS Hotels, Ushuaïa Unexpected Hotels, Grand Palladium Hotels & Resorts and the franchisee brand Hard Rock Hotel in Ibiza, Tenerife and Marbella.
THE CHALLENGE
The Need for Smarter Guest Engagement
As customer expectations rose, Palladium sought to streamline support with an intelligent assistant capable of delivering fast, context-aware answers while fully leveraging its data assets.
THE SOLUTION
AI Meets Hospitality
Together with SDG Group, Palladium developed a conversational chatbot using Snowflake Cortex and SDG’s in-house innovation ecosystem, Orbitae – AI by SDG.
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