Financial regulators intensive work in building up new market confidence and financial stability is imposing big changes in the rules for managing financial products and customers’ relations.

Furthermore, banks can no longer be considered at a local level as they act and compete at least regionally (EU, USA, APAC …) or even globally.

The ever-growing contact channels (ATMs, agencies, web portals, apps, and social media) is inducing a further increase in customer relationship complexity. Moreover, an emerging key factor for traditional commercial banks and insurance institutions is the new competition generated by digital financial companies and e-commerce players that provide financial services under their brand.

Monitoring the new services today is so essential in financial activities to the point that their impact is the main driver of success or failure in their strategies.

We are fully aligned with this perspective, and in this sense, we set up specific practices on these topics.


Key Factors

Customer Centric

Customer orientation to offer a tailor-made solution, long-lasting and profitable.

Multichannel Content & Transactions

Points of contact management, both physical and digital.


Optimization of expenses and investments of both central and local structures.


Compliance with new Global requirements (Risk Weighted models, Asset Quality Review, Supervisory Review and Evaluation Process, Solvency) and regulators requirements (Oversight Alerts, Anti Money-Laundering, Privacy).

Best Practice

Performance Management

SREP compliant, Customer Centric and Risk-Based planning/control models

Audit & Compliance

Design and development of long-distance analysis systems and Internal Audit.

CRM & Big Data Analytics

Clients’ records and data collection from external and internal sources, in order to broaden the offering of products through more effective channels.

Process Performance

Assessment of operational adequacy of internal and external processes.

Data warehousing

Design and development of enterprise models, adaptation of existing solutions to Data Governance and Data Quality regulatory requirements.

ICT Governance

Support to a centric Business & Compliance model development.