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Meter-to-cash is an important process for utility and energy companies and features downstream in the utilities value chain.
The growing adoption of smart meters has meant that the industry has to cope with new demands on the CRM. Smart meter deployment has created some unique needs such as providing customer support to handle time-based rates offered.
Companies can drive efficiency, build on existing key process metrics, optimize cash flow through better revenue realization and thereby, increase price competitiveness.
By leveraging SDG services, utility and energy providers have the benefit of advanced technology to gain better customer insight through analytics. This helps streamline business processes that, in turn, reduce operational costs. SDG’s Meter-to-Cash is available as a solution, which combines capabilities with various customer services like account management, exceptions handling, collections and analytics.
This platform is designed to minimize upfront investments and implementation time, while increasing flexibility to adapt to market and regulatory changes and it incorporates also analytics-based services like as debt analytics, fraud analytics, etc.