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Augmenting human decision making and interactions
Every year, brands have thousands, even millions, of interactions with users: they care deeply about the quality of those interactions and invest heavily in responsive websites, apps and call centers. However, other companies fail to recognize the psychological discomfort customers experience when faced with a problem.
SDG’s cognitive computing-driven models improve customers’ satisfaction significantly augmenting human cognitive abilities, with no incremental costs or changes in infrastructure or people, thanks to the implementation of flexible solutions, able to map and manage new types of information coming from un-coded sources.
Cognitive intelligence is not only about industries with a high analytic maturity level: it can be applied by every company that wants to improve revenue growth, risk management and operational efficiency.