DHL

DHL is the global market leader of the international express and logistics industry, that specialises in providing innovative and customized solutions from a single source

DHL offers expertise in express, air and ocean freight, overland transport, contract logistics solutions as well as international mail services, combined with worldwide coverage and an indepth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. Some 300,000 employees are dedicated to providing fast and reliable services that exceed customers' expectation

Background

SDG project focused on the European operations for DHL Express division, who is the leading global provider of international road-, air- and rail-based courier and express services for business and private customers

The global express market is growing at an annual average rate of 6% to 8%, as globalisation fuels the expansion of worldwide trade, and more and more shipments need to be handled swiftly and reliably. The demand for time-critical express services is rising as a consequence

Business needs and customer pain points

The ongoing development of the market and the growth in complexity of the business require a better understanding of the information system, in order to acquire the necessary knowledge for the aviation operation cost analysis

The Project
SDG Consulting developed a Business Intelligence system

  • enabling DHL Express Europe to analyse the aviation costs for each country involved, in order to better allocate resources and manage delivery costs

  • providing both headquarters and subsidiaries with analytical capabilities on Aviation Linehaul Charges and CpK (cost per kilo) metrics as calculated by the cost engine

Key Benefits and Customer value

  • The European HQ finance team were able to reduce its response time on analytical enquiries from either top management or subsidiaries by four times: from more than one week to one day

  • In addition, the relevant charges on CpK and linehaul charges that were simply tagged as anomalies before have then been analysed in details and led to being the evidence of either wrong business decisions of aviation network re-configuration

 
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