New Performance Paradigms for the Public Administration

"Public Administrations are not the same as private companies": I want to start from this assumption, underlining the differences between the public and private sectors while highlighting common features, that are essential for the creation of a joint "Value Proposition" between approach and methodology.

Public authorities can be compared to a holding company with strong interdependencies between internal entities (Entities/Areas/sectors), but fragmented and highly specialized in the management of processes and the consequent execution of the task.

Each entity should therefore aim at achieving a "customer centric" vision and an approach, whose end customer - the citizen - is not and should not only be considered as a Profit Center, but rather the result of a proper investment in public spending that should not further impact on the public debt.

"Economic Maneuver", "Deficit", "Primary surplus" are getting frequent words in the language of citizens, who are now able to perceive the "Public Administration" as the sum of "n" production centers (such as Municipalities, Provinces, Regions, Ministries,...) concurring in the generation of the national budgets (Profit & Loss, Balance Sheet, Cash Flow), which in turn represent a part of the "business card" of their nation, as well as a basis for quality of services offered in the near future. If the electorate base perceive this service quality and feel protected by the catchphrases of the global crisis, it helps to increase the "ROI" of each entity, which is the only measurable return: the approval of the citizen as a result of a "Good Administration".

Streamline procedures, automate processes, interact with citizens, give him time and offer more services: these are the challenges that SDG - Government & Education aims to, by suporting public administrations and individual entities, at all levels, to adopt a reference framework similar to "Private Companies", essential for the activation process of "BPR", "BI", "CPM" to support the management of primary processes: "Planning," "Control", "Intervention"!